Track conversations, leads, agent performance, cost efficiency, and trust metrics across your entire Digital Workforce in one place.
Metrics tracked across your Digital Workforce deployment.
Total interactions handled by every agent and Digital Worker — by day, week, or month.
Leads generated, qualified, and passed to your team from every agent touchpoint.
Percentage of conversations fully resolved by AI without escalation to a human.
Response speed, accuracy scores, and user satisfaction ratings per agent or worker.
Token usage, API cost per conversation, and workforce efficiency versus human equivalent.
UDIN verification rates, identity checks, and compliance audit trails across your workforce.
Peak hours, top query categories, common escalation reasons, and demand forecasting.
Breakdown of conversations by language, region, and channel for localization insights.